These terms and conditions apply to all bookings which include flights.
These booking conditions and the other information on this website set out the terms on which you contract with Designaventure Ltd. Your contract will be governed by and read in accordance with English Law and will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Your Commitment to us
Full Payment #
Before making your reservation you must have read and accepted the terms of these booking conditions. You must be at least 18 years old (lead name) to make a booking with Designaventure Ltd. When the reservation you have requested has been confirmed you should pay in full. A contract exists when we confirm the booking on the telephone to you.
Changes by you (more than 8 weeks before departure) #
If you wish to change your booking after we have issued the confirmation invoice, (see NAMES CHANGES below), you (lead name) should inform us immediately. An administration fee of £25 per person plus carrier charges will apply.
NAME CHANGES (more than 2 weeks before departure) #
We can allow a name change for a genuinely supportable reason (such as illness where a Doctor's Note will be required). The new passenger has to be introduced by you and the name change notified to us no less than 2 weeks before departure. Subject to availability and if no wait list exists on the service concerned we will effect the name change for a nominal fee of £25 per person plus any charges imposed on us by our suppliers for any reason. These charges must be paid before the name change can be effected.
CANCELLATION BY YOU#
If you wish to cancel your holiday in whole or in part after your booking has been confirmed or you wish to change any details of your booking within 8 weeks of departure, you (lead name) should inform us or your travel agent immediately. Cancellation charges will be payable on the scale shown below, plus any other charges imposed on us by our supplier for any reason.
Please note that most low cost carriers do not offer any refund in the event of cancellation.
Cancellations must be notified to Designaventure Ltd in writing by email. They cannot be accepted over the telephone.
Changes must be notified to Designaventure Ltd by email or call 01432 830000 (it's always easier to chat). They cannot be accepted over the telephone.
Amount of notice you give us before the scheduled departure date
Amount of cancellation fee per person cancelling*
More Than 56 days
29 – 56 days
15 – 28 days
8 – 14 days
0 – 7 days
* Expressed as a % of total holiday price
^ Additional supplier cancellation charges may also apply
We regret that no refund can be made until full travel documentation has been returned to us. We strongly advise you to take adequate travel insurance, which includes protection against cancellation charges.
# For flights with low cost airlines including BMI Baby and Easyjet – special payment terms, changes and cancellation charges apply.
Our Commitment to you
CHANGES OR CANCELLATIONS BY US
Certain holidays may operate if minimum numbers are attained. We have the right to cancel such holidays more than 8 weeks before departure if that minimum number is not achieved.
Sometimes changes have to be made and holidays have to be cancelled which we reserve the right to do. Most changes are minor. Where they are significant, we will inform you when you book or, if you have already booked, as soon as reasonably possible if there is time before your departure. Significant changes include the following when made before departure; a change of departure or return time from/to the UK of more than 6 hours or a change of hotel accommodation to a lower category than originally booked.
In the event of a significant change or cancellation, we will offer you the choice of the following options if there is time to do so before departure:
a) accepting the changed arrangements;
b) purchasing another holiday from us (of a similar standard to that originally booked if available) at the appropriate price;
c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. The above options are not available when any change made is a minor one.
If we have to make a significant change or cancel, we will in addition pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel. No compensation is payable for minor changes.
Period before departure a significant change or cancellation is notified to you
Compensation per paying passenger
More Than 56 days
29 – 56 days
15 – 28 days
8 – 14 days
0 – 7 days
Unless expressly stated in these booking conditions we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. 'Force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Once booked the price of your holiday is fully guaranteed and will not be subject to any surcharges. We reserve the right to revise prices for new bookings in the event of any change. The price we confirm at the time of booking is the price you pay.
OUR RESPONSIBILITY INCLUSIVE PACKAGE ARRANGEMENTS:
When you make a booking, we act as agent for the relevant carrier which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all the services described in our invoice. We accept responsibility for ensuring that all elements of the holiday we have agreed to provide as part of our contract with you are as described in this brochure in accordance with the latest information we have at the time of publication and are of a reasonable standard. We also accept responsibility for what our employees, agents, suppliers and sub contractors do or do not do (providing they were at the time carrying out work authorised by us) except where death, personal injury or illness results. Subject to these booking conditions, we accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance due to: a) the act(s) and/or omission(s) of the person(s) affected or another party member; b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; c) 'force majeure' as defined in 'IMPORTANT' above. Unless expressly stated, where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum we will have to pay you in respect of that claim or part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or hotel keeper concerned under the applicable International Convention (e.g. Warsaw Convention as amended for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, Athens Convention for international travel by sea) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which relate to the claim in question. If you or any member of your party suffer death, illness or injury by misadventure whilst overseas arising out of activity which does not form part of the holiday arranged through us, we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated for which our assistance is required, our authority must be obtained prior to commencement of proceedings. You must also agree that if you obtain a costs order against anyone in relation to the incident or are entitled to have any costs or expenses met by or from any insurance policy, you will repay to us the costs and expenses we spend in assisting you. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
CHANGES OR CANCELLATIONS BY THE SUPPLIER
Suppliers will often have their own booking conditions and you will be bound by these, so far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to cancel or alter your arrangements without penalty. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant suppliers. If the supplier alters or cancels your booking, we will inform you as soon as possible but we have no liability to make any refunds or to pay any compensation. Any compensation will be solely at the discretion of the supplier.
COMPLAINTS - In the unlikely event that you have a problem or complaint during your holiday please bring it to the attention the supplier so that they have an opportunity to put it right at the time. If the problem is still unresolved you should contact Designaventure Client Services immediately on 01432 830000 to allow us the opportunity to deal with it while you are still on holiday. If the matter cannot be resolved locally and you wish to take it up with us on return, please write to Designaventure Ltd Customer Relations, within 28 days of your return from holiday. Please quote your booking reference number and give full details so we can make a thorough investigation.
Conditions of Carriage
When you travel by air, rail or ship, carriage conditions of the carrier apply. Conditions are often the subject of international agreement between countries.
All the air holidays on this website are ATOL protected since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority.
Our ATOL number is 6596. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website www.atol.org.uk
"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you
will receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
“We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.”
INAPPROPRIATE BEHAVIOUR - If the behaviour of any member of your party is reasonably considered to be causing or likely to cause offence, danger, damage or distress to others or damage to property, we reserve the right at all times to cancel or terminate the holiday arrangements of the person(s) concerned completely. Our responsibility for any such person(s) will immediately cease. No refunds will be made or compensation paid and we will not meet any expenses or costs incurred as a result of the termination.