Covid-19 – Updated 02nd July 2020

Update: 02nd July 2020….

As from Monday 06th July

We will be reopening our phone lines from 10am to 2pm, giving our present and future customers the service they deserve.

We have already taken a large amount of bookings for August onwards and 2021 is looking crazily busy, so booking early for next year is a absolute must!

Slowly, we will be getting back to normal, in the meantime please bear with us as we transform.

We are lucky to be in a strong position as the money paid to us by our customers is put into a trust account until after they’ve had their weekend, other stag and hen companies haven’t been so thoughtful and are sadly, no longer trading.

Before 6th July 2020…

Contact DesignaVenture

Like most companies DesignaVenture is now operating with skeleton staff, so we have taken the unusual decision to temporarily close our telephone lines until the social restrictions have been lifted. We are only contactable via email. If you don’t have email you can go to our website and send us a message via the chat widget at the bottom of your screen.

Enquiring about a stag do or hen party?

We have a skeleton team working from home. Our team are dealing with rebooking, new enquiries and bookings for 2021.

Been advised your stag & hen plans have been postponed/cancelled?

We have postponed/cancelled all stag & hen parties until 30 Jun 2020. We have been in touch with all our customers that are affected, if you haven’t received an email please check your spam or junk folder. We are making bookings well in to 2021, and it is often possible to move your exact party plans one year on.

Have a stag or hen party booked from 03rd July – 30 September 2020?

In most cases these travel plans have not been cancelled. If we are forced to postpone or cancel them we will be in touch as soon we are advised. In the meantime, should you wish to amend your travel plans to a later date, you can, with all DesignaVenture amendment charges waived.

Have a stag or hen party booked from 01 October 2020 onwards?

It’s looking very positive that these breaks will go ahead as planned, so there is no need to do anything at this stage. However, if you do wish to amend your trip, please get in touch and we will do our best to assist.

Consumer Financial Protection

We would like you to feel rest assured your money is protected. We think it’s worth highlighting since 2003 any money that is paid to us for stag, hen or group weekends is put safely away into the DesignaVenture trust account.

This means, the money that you have entrusted to us is only available to us after your weekend has taken place, so if your weekend doesn’t go ahead as planned the money will sit safely in our trust account until you have actually attended your actual weekend.

Therefore, you can continue to book with DesignaVenture with complete confidence.

Overseas Amendments/Cancellations where FCO has advice against travel

Many of our overseas destinations have temporarily closed their borders to try and contain the Coronavirus outbreak.

Stag, Hen and Group bookings that have been affected by these measures, we have and will offer for them to postpone, reschedule or move location.

To date, most of our imminent bookings have taken the option to move their bookings to one of our top stag, hen and group UK destinations for a future date.

UK Amendments/Postponements

Whilst Public Health England advise non-essential travel we will offer the following choices for your break; postpone or reschedule.

We will continue to keep you updated on any further changes from Public Health England and the Foreign & Commonwealth Office that could affect your booking via our website.

Stag, Hen and Groups due to arrive after the 1 April in response to these uncertain times, we have temporarily changed our T&Cs to accommodate the Covid-19 situation. We are accepting amendments to bookings for those arriving between 1/06/2020 and 30/09/20, offering postponement or rescheduling of booking where necessary to a future date, subject to availability, please email to do this.

Our customers are our number 1 priority we will always do the right thing.

Finally, our sincere thanks for your continued support and very kinds words. Please stay at home and protect our amazing NHS.

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